J.D. Power Ranks Kia Number One in Vehicle Dependability Study

Kia was ranked number one among mass-market brands by J.D. Power in the 2021 Vehicle Dependability Study with Kia owners reporting the fewest problems in new vehicles after three years of ownership.

Kia improved by six spots over the year to earn the number one position. This achievement has been strengthened by three of Kia’s most popular models- the Sorento, Sportage, and Optima- each winning their respective categories.

“Earning the top spot among mass market brands in J.D. Power’s Vehicle Dependability Study is another new benchmark achievement for Kia’s meteoric rise in the industry,” said Sean Yoon, president & CEO, Kia Motors North America & Kia Motors America. “This substantial award bolsters our track record in initial quality and shows that the ‘new car luster’ of our world-class vehicles extends far beyond the first 90 days of ownership. Kia owners continue to enjoy and feel confident in their vehicles as the years go by, especially knowing they’re backed by our industry leading warranty.”

The study measures the number of problems per 100 vehicles (PP100) experienced over the last year by owners of their three-year-old vehicles, meaning this study focused on 2018 model year vehicles. It includes 32 nameplates and 153 models, covering problem symptoms grouped into eight major vehicle categories (Seats, HVAC, Features/Controls/Displays (FCD), Driving Experience, Interior, Engine/Transmission, Exterior, Audio/Communication/Entertainment/Navigation (ACEN).